Returns & Exchanges

Because custom and personalised pieces are made specially for you — with your names, dates, colours or keepsakes — they cannot be returned or exchanged for a change of mind.

We will happily repair, remake or replace your order if:

• Your piece arrives broken, cracked or damaged in transit
• You received the wrong item
• The personalisation does not match what was confirmed with you

Please report any issue within 48 hours of delivery. Claims made after 48 hours may not be accepted.

• An unboxing video showing the parcel being opened
• Clear photos of the damage or issue
• Your name and order number
• Send these on WhatsApp (+92 328 6420747) or email (aqsahanif165@gmail.com)

Handmade resin is never factory-perfect. Tiny bubbles, natural swirls, slight colour differences from photos and small variations between pieces are part of the handmade character and are not considered defects.

Damage caused by misuse after delivery — such as heat, dropping, dishwashers or harsh chemicals — is also not covered.

Once we review your claim, we will offer a repair, a remake or a replacement of the same value. Since all payments are Cash on Delivery, any approved refund will be arranged directly with you by bank transfer or mobile wallet.

You may cancel an order free of charge before it has been confirmed and production has begun. Once your piece is being made, it can no longer be cancelled.